Frequently Asked Questions


Do you have a refund policy?

All items are non-refundable. Please refer to our Exchange Policy.

 

If an item is defective, what do I do?

If you need to exchange an item, send us an email at support@recessnyc.com and a sales associate will be in contact with you within 3 business days. Please refer to our Exchange Policy for more information.

 

Who do I contact for customer support?

If you have any questions, comments or concerns regarding your order please contact us directly at support@recessnyc.com.

 

How can I track the status of my order?

When your order is placed, you will receive an order confirmation email. Once your order has been shipped, you will receive a notification with your tracking number enclosed. You may direct further questions to support@recessnyc.com.

 

Do you ship overseas?

Yes! If you would like to place an international order, please email support@recessnyc.com and our team will be in touch with you to facilitate your order.