Frequently Asked Questions
Do you have a refund policy?
All items are non-refundable. Please refer to our Exchange Policy.
If an item is defective, what do I do?
If you need to exchange an item, send us an email at firstname.lastname@example.org and a sales associate will be in contact with you within 3 business days. Please refer to our Exchange Policy for more information.
Who do I contact for customer support?
If you have any questions, comments or concerns regarding your order please contact us directly at email@example.com.
How can I track the status of my order?
When your order is placed, you will receive an order confirmation email. Once your order has been shipped, you will receive a notification with your tracking number enclosed. You may direct further questions to firstname.lastname@example.org.
Do you ship overseas?
Yes! If you would like to place an international order, please email email@example.com and our team will be in touch with you to facilitate your order.